Frequently Asked Questions

Since notaries are not attorneys, Florida law does not permit notaries to provide legal advice. However, if a client has a problem with penmanship, he or she may complete the form in writing and then the notary may type the information into the form. The notary must type the information as is and may not make any corrections. Notaries may not assist with bankruptcy and immigration forms.

Florida law does permit notaries to sell certain forms. However, notaries may not make a recommendation as to what forms the client may need and may not provide any legal advice pertaining to any forms.

Advanced appointments are not required, however, appointments allow us to provide personal attention to each client. If you have a need for immediate service, just contact us and we will determine if a member of our team can assist.

Notaries are not permitted to notarize photos. However, a notary notarize a statement regarding a photo.

Yes, a will does not need to be prepared by an attorney for a notary to notarize it. However, the notary cannot provide any legal advice pertaining to the will.

The safety of our notaries are our number one priority. Upon arrival, if the notary believes that their safety will be comprised, he or she will request that the appointment be moved to a new location or cancel the appointment.

We always aim to accommodate your needs! If we have availability, we can even set up a session for the same day!

We offer notary, fingerprint, and passport photo services wherever you are located!

Absolutely not! Even if you have one person that requires a session, we'll be there!

Information gathered will not be shared with third parties.  Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.  Excludes text messaging originator opt-in data and consent; this information will not be shared with third parties.

PB Notary & Fingerprinting Services is committed to providing reliable, professional, and timely service. Mobile appointments require us to reserve a service provider, block appointment time, and account for travel to and from the requested location. The following policy applies to all mobile appointments.MOBILE & TRAVEL FEESMobile and travel fees compensate PB Notary & Fingerprinting Services for dispatching a service provider to the requested location and for the associated travel time, mileage, and reserved appointment time.Once a service provider has been dispatched to the appointment, applicable mobile and travel fees are non-refundable, even if the underlying service cannot be completed.CUSTOMER CANCELLATIONSCustomers should cancel or reschedule mobile appointments as early as possible.If an appointment is cancelled before a service provider has been dispatched, any refund or cancellation fee will be determined according to the applicable booking terms.Once a service provider has been dispatched, the mobile/travel fee is non-refundable.NO-SHOWS & INACCESSIBLE APPOINTMENT LOCATIONSAn appointment may be considered a no-show if the customer or required participant:Is not present at the scheduled location;Cannot be reached using the contact information provided;Does not respond to reasonable attempts by the service provider to make contact;Provides an incorrect or incomplete address; orDoes not provide reasonable access to the appointment location.Applicable mobile/travel fees remain non-refundable.CUSTOMER-CAUSED DELAYSCustomers are expected to be ready at the scheduled appointment time with all required identification, documents, individuals, witnesses, and other materials necessary for the requested service.A reasonable grace period may be provided when scheduling permits. Extended waiting time may result in an additional fee or the appointment being treated as a non-completed appointment.APPOINTMENTS THAT CANNOT BE COMPLETEDMobile, travel, and applicable witness fees remain non-refundable when an appointment cannot be completed for reasons outside the control of PB Notary & Fingerprinting Services or the assigned service provider, including but not limited to:Invalid, expired, unacceptable, or missing identification;Missing, incomplete, incorrect, or unavailable documentation;Incorrect or miscommunicated service requests;Absence of required signers, witnesses, parents, guardians, or other necessary individuals;A signer being unwilling or unable to proceed;A signer lacking the awareness or capacity necessary for the requested notarial act;The customer or another required participant refusing to cooperate with reasonable requirements necessary to perform the service;The customer deciding or expressing a personal preference not to proceed with the scheduled service after the service provider has been dispatched or arrived;The customer requesting a different service provider after dispatch or arrival;Unsafe, threatening, hostile, inappropriate, or inaccessible conditions at the appointment location; orAny other customer-related circumstance outside the reasonable control of PB Notary & Fingerprinting Services or the assigned service provider.REQUESTS FOR A DIFFERENT SERVICE PROVIDERPB Notary & Fingerprinting Services assigns qualified service providers based on availability, location, credentials, and the requirements of the requested service.A customer's decision not to proceed with an assigned service provider after dispatch or arrival does not waive applicable mobile, travel, witness, cancellation, or other earned fees.When reasonably possible, PB Notary & Fingerprinting Services may offer to schedule another service provider; however, a replacement provider is not guaranteed, and a new mobile or travel fee may apply.WITNESS SERVICESWhen PB Notary & Fingerprinting Services arranges for a witness to attend an appointment, the witness's time is specifically reserved for that appointment.Once a witness has been dispatched or has arrived at the appointment location, the applicable witness fee is non-refundable, including when:The customer cancels or decides not to proceed with the appointment;The customer incorrectly requested or miscommunicated the need for a witness;The customer later determines that a witness is not required;The customer provides their own witness after a witness has already been dispatched;The signing or underlying service cannot be completed for a customer-related reason; orThe witness is no longer needed for any other reason outside the control of PB Notary & Fingerprinting Services.If PB Notary & Fingerprinting Services incorrectly determines that a witness is required or dispatches a witness due to an error on our part, the customer will not be responsible for the unnecessary witness fee.SAFETY & PROFESSIONAL CONDUCTPB Notary & Fingerprinting Services and its service providers reserve the right to leave or decline to continue an appointment if conditions are unsafe, threatening, hostile, unlawful, or inappropriate.Customers and service providers are expected to interact respectfully and professionally. Termination of an appointment due to customer conduct or conditions at the appointment location does not automatically entitle the customer to a refund of mobile, travel, witness, or other fees already earned.SERVICE PROVIDER RESPONSIBILITYIf PB Notary & Fingerprinting Services or the assigned service provider is unable to perform the scheduled service because of an error, scheduling issue, or other circumstance attributable to us, we will work with the customer to reschedule the service or address applicable charges as appropriate.ACKNOWLEDGMENTBy booking a mobile appointment with PB Notary & Fingerprinting Services, the customer acknowledges and agrees that mobile, travel, witness, and other applicable dispatch-related fees compensate for reserved time and travel and are not solely contingent upon successful completion of the underlying service.